20. Telling passengers in a hurry that they may be late

Andre Marcal Kanashiro, from Brazil, works as a driver at a taxi company in Tokyo. He's a third-generation Japanese Brazilian who moved to Tokyo in 2017. As Japan's society ages, there's a shortage of taxi drivers, leading companies to hire foreign employees. Andre-san is great at Japanese, and at getting passengers where they need to go. But he has trouble dealing with passengers who are in a hurry. He takes on a roleplay challenge and gets advice from business Japanese experts.